Shipping policy
Waiting on a package is never fun, so here's what happens between checkout and your doorstep.
When your order ships
Orders placed before 10:00 PM PST on a business day start their handling time that day. Orders placed after 10:00 PM PST, or on a weekend or holiday, start the next business day. Handling takes 1 to 3 business days. Business days are Monday to Friday, excluding holidays.
When your order ships, we'll email you a tracking link.
What shipping costs
Orders of $75 or more (USD) ship free to every destination we deliver to. Orders under $75 ship for a flat rate of $6.95, in the United States and internationally.
How long delivery takes
| Destination | Handling time | Transit time | Estimated delivery |
|---|---|---|---|
| United States | 1 to 3 business days | 6 to 9 business days | 7 to 12 business days |
| International | 1 to 3 business days | 10 to 16 business days | 11 to 19 business days |
Estimates are in business days and exclude public holidays. They are estimates, not guarantees. International transit times vary by destination.
Tracking your order
Your tracking link arrives by email when your order ships. It can take 24 to 48 hours for tracking updates to appear. You can check your status any time on our track your order page.
Carriers
We ship with third-party carriers. Which carrier delivers your order depends on your destination, and your tracking details show which one it is.
What can delay an order
A payment issue, an incomplete or incorrect address, peak-season volume, or carrier delays can add time. If anything comes up with your order, we'll email you.
If your order is running late
If your order hasn't arrived by the end of its estimated delivery window, email support@avagreene.com and we'll look into it.
Missing or damaged packages
If tracking shows "delivered" but you can't find your package, check with neighbors and your local carrier first, as packages are sometimes left in a nearby safe spot. Still missing? Email us and we'll help track it down.
If your item arrives damaged, send a few photos to support@avagreene.com and we'll take it from there.
Changing your address
If your order hasn't shipped, email us right away and we'll try to update it. Once an order ships, we can't guarantee an address change.
Canceling an order
If your order hasn't shipped, email us right away and we'll do our best to cancel it. Once an order ships, it can't be canceled, but you can return it under our return policy.
We may update this policy from time to time. The current version is always on this page.
Store name: ava greene
Company name: MOAR BRANDS CORP.
Company number: 777566837BC0001
📌 Registered business address: 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada
📦 US Warehouse: 1304 N 6th Ave, Yakima, WA 98902, USA
Email: support@avagreene.com
Contact form: Contact form
Phone: +1 888-751-8221
Response time: Our team typically responds within 24 to 48 hours on business days.
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (PST)
Saturday and Sunday: Closed