Shipping policy
Waiting on a package is never fun, so here's exactly what happens between checkout and your doorstep.
When your order ships
Orders placed before 10:00 PM PST (Vancouver time) begin processing that same business day. Orders placed after the cutoff begin processing the next business day. Processing takes 1–3 business days, Monday through Friday, and we'll email your tracking number within 1–3 business days of your order shipping.
What shipping costs
Spend $75 or more and shipping is free, anywhere we deliver. Under $75, shipping is a flat $6.95, whether you're in the US or elsewhere.
How long delivery takes
United States: handling 1–3 business days, transit 6–9 business days, for an estimated delivery of 7–12 business days.
International: handling 1–3 business days, transit 10–16 business days, for an estimated delivery of 11–19 business days.
Estimates are shown in business days and exclude public holidays. International transit varies by destination.
What can delay an order
Most orders leave our hands within 1–3 business days of payment confirmation. A payment issue, an incomplete or incorrect address, or a seasonal order surge can occasionally add time. If anything comes up with your order, we'll email you before moving forward.
Who delivers your order
We work with a mix of trusted shipping partners, which may include FedEx, UPS, and regional carriers depending on where you're located. The exact carrier depends on your destination and shipping method.
If your order is running late
Weather, holiday volume, and carrier delays happen from time to time. If your order hasn't arrived within its estimated window, give it up to 3 extra business days before reaching out, most delays resolve on their own. Still nothing? Email support@avagreene.com and we'll dig in.
Missing or damaged packages
If tracking shows "delivered" but you don't see your package, check with neighbors and your local carrier first, packages are sometimes left in a nearby safe spot.
If your item arrives damaged, send a few photos to support@avagreene.com and we'll file a claim with the carrier and sort it out quickly.
Canceling an order
Not yet processed: Email us right away at support@avagreene.com for a full refund.
Already processed, not yet shipped: A partial refund may be possible depending on where things stand.
Already shipped: We can't cancel it at this point, but you're welcome to return it under our return policy.
We may update this policy occasionally to reflect changes to our operations. The most current version always lives on this page.
Store name: ava greene
Company name: MOAR BRANDS CORP.
Company number: 777566837BC0001
📌 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada
📦 1304 N 6th Ave, Yakima, WA 98902, USA
Email: support@avagreene.com
Contact form: Click here
Phone: +1 771-232-9268
Response time: Our team typically responds within 24–48 hours on business days.
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (PST)
Saturday and Sunday: Closed