faqs

Got a question? Chances are we've answered it below. Still stuck? Email us at support@avagreene.com — we're happy to help.

Shipping

Do you ship to the US and internationally?

Yes. We ship across the United States and worldwide. Orders of $75 or more ship free, everywhere we deliver. Orders under $75 ship for a flat rate of $6.95, whether you're in the US or elsewhere.

What are my shipping options?

All timelines are in business days (Monday–Friday) and exclude holidays. These are estimates, not guarantees. International transit times vary by destination.

How long until my order ships?

Orders are processed within 1–3 business days after payment is confirmed. Orders placed after 10:00 PM PST begin processing the next business day.

Who ships my order?

We partner with reliable carriers like FedEx, UPS, and regional couriers, depending on your location.

How do I track my package?

You'll get a tracking link by email once your order ships, usually within 1–3 business days of it leaving our warehouse.

Can I update my shipping address after ordering?

If your order hasn't shipped yet, email us right away at support@avagreene.com and we'll try to update it. Once an order ships, we can't guarantee an address change.

Tracking says delivered, but I don't have my package. What now?

Check with neighbors or your local carrier first — packages sometimes get left in a nearby safe spot. If it's still missing, email support@avagreene.com and we'll help track it down.

Returns & Refunds

What's your return policy?

You have 30 days from delivery to return an item. It needs to be unworn, unused, and include its original tags and packaging. We can't accept returns after that window closes.

How do I start a return?

Email support@avagreene.com with your order number and reason for the return. Please wait for approval before sending anything back — unapproved returns won't be accepted.

Do I pay for return shipping?

Yes, unless the item arrived damaged or incorrect, in which case we cover it. There are no restocking fees either way.

When will I get my refund?

Once we receive and check your return, we'll process your refund within 7 days and send you a confirmation email.

Can I exchange something instead of returning it?

Sure — email support@avagreene.com with what you'd like instead, and we'll walk you through it.

My item arrived damaged or wrong. What do I do?

Sorry about that. Send a photo to support@avagreene.com as soon as you can, and we'll send a replacement or refund you in full — including covering the return shipping.

Orders & Cancellations

Can I cancel after placing an order?

Email us as soon as possible at support@avagreene.com. Once an order ships, it can't be canceled, but it may qualify for a return under our Return Policy.

Can I edit my order after placing it?

We process orders quickly, so changes aren't guaranteed — but email us right away at support@avagreene.com and we'll try our best before it's processed.

I never got an order confirmation email. What should I do?

Check your spam folder first. Still nothing? Email support@avagreene.com with the address you used at checkout and we'll sort it out.

Payments

What payment methods do you take?

• Cards: Visa, Mastercard, American Express, Discover, Diners Club.
• Digital wallets: Shop Pay, PayPal, Apple Pay, Google Pay.

We don't currently accept Buy Now Pay Later or cryptocurrency.

What currency am I charged in?

All orders are charged in USD. If you're ordering from outside the US, your bank may apply currency conversion or foreign transaction fees.

Is checkout secure?

Yes. Every transaction is encrypted with SSL and processed through PCI DSS compliant gateways. We never store your full card number — only your billing and shipping info, order details, and the last 4 digits of your card.

Why did my payment get declined?

This can happen for a few reasons — wrong billing details, insufficient funds, or your bank flagging an international charge. Double-check your information or contact your bank. Still having trouble? Email support@avagreene.com.

Store name: Ava Greene
Company name: MOAR BRANDS CORP.
Company number: 777566837BC0001

Company Address: 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada

Email: support@avagreene.com
Contact Form: Click Here
Phone: +1 771-232-9268

Response Time: Our team typically responds within 24–48 hours on business days.

Customer Service Hours: Monday to Friday, 9:00AM to 6:00PM (PST)

Saturday and Sunday: Closed