faqs

ava greene is operated by MOAR BRANDS CORP., a company registered in British Columbia, Canada (Company number 777566837BC0001). We don't manufacture our own products. We work with manufacturing partners, and orders are shipped to you directly.

an online store for women's bags and everyday accessories, started in Vancouver, Canada serving customers all over the United States.

Yes. We ship across the United States and to many international destinations. Orders of $75 or more ship free to every destination we deliver to. Orders under $75 ship for a flat rate of $6.95, in the US and internationally.

All timelines are in business days (Monday to Friday) and exclude holidays. They are estimates, not guarantees. International transit times vary by destination.

Handling takes 1 to 3 business days after payment is confirmed. Orders placed before 10:00 PM PST on a business day start handling that day. Orders placed after 10:00 PM PST, or on a weekend or holiday, start the next business day.

We ship with third-party carriers. Which carrier delivers your order depends on your destination, and your tracking details show which one it is.

We email you a tracking link when your order ships. It can take 24 to 48 hours for tracking updates to appear. You can also use our track your order page.

If your order hasn't shipped, email us right away at support@avagreene.com and we'll try to update it. Once an order ships, we can't guarantee an address change.

Check with neighbors and your local carrier first, as packages are sometimes left in a nearby safe spot. If it's still missing, email support@avagreene.com and we'll help track it down.

You have 30 days from delivery to return an item. It must be unworn, unused, and returned with its original tags and packaging. There are no restocking fees. We can't accept returns requested after the 30-day window. See our Return & Refund Policy.

Email support@avagreene.com with your order number and the reason for your return. Please wait for our approval before sending anything back, as unapproved returns can't be accepted.

Yes, unless the item arrived damaged or incorrect, in which case we cover it.

Once we receive and inspect your return, we'll issue your refund to your original payment method within 7 days and email you a confirmation. Your bank or card provider may take a few more days to show it.

Yes. Email support@avagreene.com with what you'd like instead and we'll walk you through it.

Sorry about that. Send a photo to support@avagreene.com as soon as you can and we'll send a replacement or issue a full refund. We cover the return shipping in these cases.

If your order hasn't shipped, email us as soon as possible at support@avagreene.com and we'll do our best to cancel it. Once an order ships, it can't be canceled, but you can return it under our Return & Refund Policy.

If your order hasn't shipped, email us right away at support@avagreene.com and we'll do our best to help. Once it ships, it can't be changed.

Check your spam folder first. Still nothing? Email support@avagreene.com with the address you used at checkout and we'll sort it out.

• Cards: Visa, Mastercard, American Express, Discover, Diners Club.
• Digital wallets: Shop Pay, PayPal, Apple Pay, Google Pay.

We don't currently accept cryptocurrency.

All orders are charged in USD. If you're ordering from outside the US, your bank may apply currency conversion or foreign transaction fees.

Yes. Checkout is encrypted and processed through payment providers that follow PCI DSS standards. We never see or store your full card number. We can see your billing and shipping information, order details and the last 4 digits of your card.

This can happen for a few reasons: incorrect billing details, insufficient funds, or your bank flagging an international charge. Double-check your information or contact your bank. Still having trouble? Email support@avagreene.com.